No discount in this month's bill, despite contract not ended yet

[#1]

Saw a huge increase in my bill this month. Compared the two latest bills, and it seems that I have not had the usual £14.95 discount applied.

June: £26.80

July: £41.75 (!!)

I am currently in an 18-month contract which does not end until 20th Aug. Can you please explain why I have not received the discount on this month's bill, even though my contract has not ended yet?

I wish to terminate the contract as soon as possible, without any additional costs. These are ludicrous prices for broadband that will be far cheaper elsewhere... particularly a challenge with the current living costs!

[#2]

Moderators Note

This topic has been locked at ops request as resolved 

[#3]

I'm really sorry for the error that occurred here @pusheena, looks like this has been sorted out over the phone, let me know if you need anything else at all.