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No discount applied to bills?
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No discount applied to bills?
11-10-2014 11:07 AM
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Hi,
I signed up to the Unlimited Fibre contract and at the time it was supposed to be £3 (ish) for at least 6 months rather than the £15. This doesn't seem to have been applied to my first 2 bills. Any advice as to why this is would be much appreciated.
Many thanks,
Matt
I signed up to the Unlimited Fibre contract and at the time it was supposed to be £3 (ish) for at least 6 months rather than the £15. This doesn't seem to have been applied to my first 2 bills. Any advice as to why this is would be much appreciated.
Many thanks,
Matt
Message 1 of 7
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Re: No discount applied to bills?
11-10-2014 12:02 PM
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Message 2 of 7
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Re: No discount applied to bills?
11-10-2014 3:20 PM
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Hi Tony,
Thanks for getting back to me. I signed up online through topcashback where the discounted amount for 6 months was advertised.
Many thanks
Matt
Thanks for getting back to me. I signed up online through topcashback where the discounted amount for 6 months was advertised.
Many thanks
Matt
Message 3 of 7
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Re: No discount applied to bills?
13-10-2014 9:01 AM
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Hi Matt,
Thanks for clarifying. As Tony states, it doesn't seem like the discounts are there.
I'd be happy to add them on on Plusnet's side, but my concern is that you might not get your cashback cheque.
When you get a moment, are you ok to check with TopCashBack?
I understand that you can do it this way:
Let me know what they say.
Thanks.
Matty
Thanks for clarifying. As Tony states, it doesn't seem like the discounts are there.
I'd be happy to add them on on Plusnet's side, but my concern is that you might not get your cashback cheque.
When you get a moment, are you ok to check with TopCashBack?
I understand that you can do it this way:
- Go to the TopCashBack website and log into their TopCashBack account.
- Select 'Account', which can be found toward the top right of the website.
- Click on 'Customer care'.
- Select the 'View or lodge a claim' option.
Let me know what they say.
Thanks.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Message 4 of 7
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Re: No discount applied to bills?
15-10-2014 9:19 AM
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Hi Matty,
Thanks for your response: the cashback has been paid. Could you please apply the discounts to my account now?
Many thanks,
Matt
Thanks for your response: the cashback has been paid. Could you please apply the discounts to my account now?
Many thanks,
Matt
Message 5 of 7
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Re: No discount applied to bills?
15-10-2014 9:35 AM
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Hiya Matt,
Thanks for the heads up! I've now applied the discount for 6 months and put a note on your account confirming the amount. Hope that covers everything for you but if you have any further questions, please don't hesitate to contact us.
Best wishes
Sharon
Thanks for the heads up! I've now applied the discount for 6 months and put a note on your account confirming the amount. Hope that covers everything for you but if you have any further questions, please don't hesitate to contact us.
Best wishes
Sharon
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Re: No discount applied to bills?
18-10-2014 5:39 PM
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Hi Sharon,
Thank you for the swift resolution to this issue, I'm very impressed.
Kind regards,
Matt
Thank you for the swift resolution to this issue, I'm very impressed.
Kind regards,
Matt
Message 7 of 7
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