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No discount applied to account
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- Re: No discount applied to account
No discount applied to account
21-10-2014 6:41 PM
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Hi,
Why have I not received any discount for on my first two payments, I was told first month was free by one of your colleague and why have you billed me from the start of month when the fibre broadband was not even working until the end of the month ?
I'm also still having problems due to crackly phone line. I have placed a call but still no fix coming.
I signed up on the internet and I was being promised reduced rate for first 6 months.
Thanks
Ray
Why have I not received any discount for on my first two payments, I was told first month was free by one of your colleague and why have you billed me from the start of month when the fibre broadband was not even working until the end of the month ?
I'm also still having problems due to crackly phone line. I have placed a call but still no fix coming.
I signed up on the internet and I was being promised reduced rate for first 6 months.
Thanks
Ray
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Re: No discount applied to account
21-10-2014 7:21 PM
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Hi Ray and welcome to the forums,
I've just checked your account and can confirm that the discounts were applied.
You can check this yourself by taking a look at a breakdown of the invoices <a href="https://portal.plus.net/my.html?action=view_transactions&s=0">here</a>
Sorry to hear there's still an issue with the line too. I'll pick that up and reply to your ticket shortly.
I've just checked your account and can confirm that the discounts were applied.
You can check this yourself by taking a look at a breakdown of the invoices <a href="https://portal.plus.net/my.html?action=view_transactions&s=0">here</a>
Sorry to hear there's still an issue with the line too. I'll pick that up and reply to your ticket shortly.
Message 2 of 5
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Re: No discount applied to account
21-10-2014 7:35 PM
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Hi Adam,
thanks for rapid response.
I can see where I was getting confused with bill now, thanks.
Still a little put out that I seemed to get charged for internet before it actually worked.
Cheers
thanks for rapid response.
I can see where I was getting confused with bill now, thanks.
Still a little put out that I seemed to get charged for internet before it actually worked.
Cheers
Message 3 of 5
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Re: No discount applied to account
21-10-2014 10:30 PM
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I have the same problems. Somebody point me in the right direction. Not a happy customer.
Message 4 of 5
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Re: No discount applied to account
22-10-2014 6:57 PM
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@Raydela,
Thanks for getting back to us.
Just to reassure you this should be accommodated for in the second bill by the amount being adjusted automatically.
Does that make sense?
That's exactly the same for yourself @slacker
Feel free to PM me if you need me to look into anything for you.
Thanks for getting back to us.
Just to reassure you this should be accommodated for in the second bill by the amount being adjusted automatically.
Does that make sense?
That's exactly the same for yourself @slacker
Feel free to PM me if you need me to look into anything for you.
Message 5 of 5
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