cancel
Showing results for 
Search instead for 
Did you mean: 

No discount after delay in activation

khoka
Newbie
Posts: 1
Registered: 30-10-2016

No discount after delay in activation

Hi, as the title says plusnet offered me a discount on my second bill because the fibre line was activated a couple of weeks after my telephone line. I paste the original message:

About your first bill
---------------------
When you signed up you paid a one-off charge for your service. In addition any setup costs, hardware and P&P (if you chose a router), this included a subscription charge for the following month's service in full.


About your second bill
----------------------
Because your broadband and phone were activated at different times, we'll give you a discount off your second month's bill.

We'll refund you for the period between your broadband and phone going live. Your second month's invoice will show you details of the refund.

My second bill is till the same price (22.99 pounds). The first time I contracted the line I received an offer of 22.99 pounds for 18 months contract, and the first month I only had internet for the last two weeks.

Where is my discount?

 

 

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: No discount after delay in activation

As your broadband activated 20 days after your phone line, I've arranged a refund for that 20 days back to you for the broadband service at the price you pay. This will return back to your bank within the next 7-10 days, I'll create a support ticket and you'll get an email with the amount on it.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff