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No direct debit showing and first payment nearly due

redsetter
Grafter
Posts: 76
Registered: 12-05-2013

No direct debit showing and first payment nearly due

how long does plusnet take to set up a direct debit?.i am due a payment out next thursday (30/5/13) and its still not showing on the bank account direct debit's area.
i signed up a month ago and haven't altered ay details,it was activated on the 30th april,anyone else had this happen?.
6 REPLIES
Mattz0r
Rising Star
Posts: 620
Fixes: 1
Registered: 21-07-2010

Re: No direct debit showing and first payment nearly due

Good morning redsetter,
I've just checked over your account and I can confirm that we currently have an active direct debit on the account.
You should be able to see this by going to https://portal.plus.net/apps/paymentdetails/manage - It will display the current active details we have for you.
Hope this helps,
Regards,
Matt
redsetter
Grafter
Posts: 76
Registered: 12-05-2013

Re: No direct debit showing and first payment nearly due

hi,
many thanks,it isnt showing on the direct debit list on the bank account site.might be best wait and see what happens.again many thanks.
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: No direct debit showing and first payment nearly due

For some bank's it's normal for a DD not to show until  after the payee has taken the funds from the account
redsetter
Grafter
Posts: 76
Registered: 12-05-2013

Re: No direct debit showing and first payment nearly due

i had an email last week
We'll soon be taking a payment of £5.99 for your service. This will leave
your account on or after 04/06/2013.
it hasn't gone out yet,it looks as if the direct debit is set up later then most.i expect it will go in soon,as it says on or after.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: No direct debit showing and first payment nearly due

Hi redsetter,
All looking good from this end, the account's in balance so it looks like all the billing is fine?
Please let us know if that's not the case from your side.
redsetter
Grafter
Posts: 76
Registered: 12-05-2013

Re: No direct debit showing and first payment nearly due

hi,yes its fine,it just went out a bit later then expected.many thanks.
regards