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No confirmation of account set-up after paying £75

laramakeitgood
Interested
Posts: 1
Registered: ‎19-07-2020

No confirmation of account set-up after paying £75

I recently signed up with Plusnet and paid £75 for installation fee and firsts months wifi bill. I haven't received any confirmation of my order. Please advise on what to do next. Thanks

1 REPLY 1
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: No confirmation of account set-up after paying £75

Thanks for getting in touch @laramakeitgood 

I tried to call you today to provide an update on your order but there was no answer. I've manually progressed this with our suppliers now and we'll confirm your engineer appointment date within the next 24-48 hours to install your service.

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team