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No cashback.

Pupazz
Dabbler
Posts: 10
Registered: 25-08-2012

No cashback.

Hello. I recently was swayed to come back to plusnet when setting up in a new home by the £75 cash back offer for new online sign ups in November.
However, I have received no email, no cheque, no notification... nothing. I checked the rebate was on the summary of my contract before I committed to buying.
I realise the sticky on the subject says to wait. I've waited.
I realise it says to contact support, but I have no phone (or access to the socket to install one) and support chat seemingly isn't available regarding accounts.
Some support would be really appreciated. Thank you.
7 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: No cashback.

Hi there,
You'll receive your cheque within 60 days of your services activating. You don't need to do anything to claim this.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Pupazz
Dabbler
Posts: 10
Registered: 25-08-2012

Re: No cashback.

OK, thank you very much. It's just odd I've not had a confirmation or anything.
Angelica123
Newbie
Posts: 3
Thanks: 1
Registered: 07-04-2016

Re: No cashback.

I haven't received mine either, I had email and sent link, that was in Feb this year. :-(
Plusnet Help Team
Plusnet Help Team
Posts: 4,597
Thanks: 279
Fixes: 114
Registered: 01-01-2012

Re: No cashback.

@Angelica123 I'm just chasing this up for you.

It should be with you today.

Let us know if you haven't received it.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Angelica123
Newbie
Posts: 3
Thanks: 1
Registered: 07-04-2016

Re: No cashback.

Thank you, I will let you know when I have recieved it, thanks again :-D
Angelica123
Newbie
Posts: 3
Thanks: 1
Registered: 07-04-2016

Re: No cashback.

Hi, just to let you know I recieved my cheque today. Thankyou for your help xx
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: No cashback.

Glad to hear it! Thanks for letting us know Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team