No cashback email
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No cashback email
20-11-2019 10:30 AM
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My broadband service went live on the 13/9/2019 but I still haven't received an email to claim my cashback. Can someone help me with this?
Re: No cashback email
20-11-2019 11:06 AM
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Hi @gcher, thanks for getting in touch.
I'm sorry to hear there has been no communication surrounding your cashback. From checking our systems, an email was sent on 21/09/2019 to claim your reward - I'm sorry this does not seem to have reached you correctly. We'd be happy to redeem this on your behalf if you'd like? Once redeemed the reward would be sent to you via the post within 30 days.
Re: No cashback email
20-11-2019 2:09 PM
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just been told about activating a email, that I didn't get.
not happy, plus not should be able to recife the problem.
they will lose custom by conning people.
Re: No cashback email
20-11-2019 2:34 PM
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Hi there, thanks for getting in touch.
Sorry to hear of the issues you've had with your cashback @1uhappycostomer. I've taken a look into the account and provided an update here
Regards
Re: No cashback email
20-11-2019 3:51 PM
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I never received an e-mail too. These con masters are trying to convince me it has been delivered and are refusing to pay the cashback.
Had I known what was I gonna go through I would have never signed up with them.
It's actually disgraceful that you can go into such dodgy practices for £70 worth of voucher.
Re: No cashback email
20-11-2019 4:06 PM
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Hi @kamilwaligora, thanks for getting in touch.
I'm sorry to hear of the issues you've also had with your cashback. I've taken a look into the account and provided an update here
Let us know how you wish to proceed
Re: No cashback email
22-11-2019 3:22 PM
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Re: No cashback email
22-11-2019 7:16 PM
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Re: No cashback email
25-11-2019 4:08 PM - edited 25-11-2019 4:09 PM
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Re: No cashback email
25-11-2019 4:31 PM
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cause iv complained iv been sent a £50 check.
not full amount but better than nothing.
Re: No cashback email
26-11-2019 10:19 AM
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Hi @feesable,
I can see that one of my colleagues has already replied back to you on Twitter to address your query. Please keep all correspondence on one social media platform to avoid confusion.
Re: No cashback email
26-11-2019 10:20 AM
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