No cashback email

[#1]

My broadband service went live on the 13/9/2019 but I still haven't received an email to claim my cashback. Can someone help me with this?

[#2]

Hi @gcher, thanks for getting in touch.

I'm sorry to hear there has been no communication surrounding your cashback. From checking our systems, an email was sent on 21/09/2019 to claim your reward - I'm sorry this does not seem to have reached you correctly. We'd be happy to redeem this on your behalf if you'd like? Once redeemed the reward would be sent to you via the post within 30 days.

[#3]

iv got the same problem.
just been told about activating a email, that I didn't get.
not happy, plus not should be able to recife the problem.
they will lose custom by conning people.

[#4]

Hi there, thanks for getting in touch.

Sorry to hear of the issues you've had with your cashback @1uhappycostomer. I've taken a look into the account and provided an update here

Regards

[#5]

I never received an e-mail too. These con masters are trying to convince me it has been delivered and are refusing to pay the cashback.

Had I known what was I gonna go through I would have never signed up with them. 

It's actually disgraceful that you can go into such dodgy practices for £70 worth of voucher. 

[#6]

Hi @kamilwaligora, thanks for getting in touch.

I'm sorry to hear of the issues you've also had with your cashback. I've taken a look into the account and provided an update here

Let us know how you wish to proceed

[#7]

I’d be happy for you to redeem this reward on my behalf, thanks for your help with this issue.

[#8]

Hi @gcher

Thank you for getting back to us. 

I have manually processed this for you and provided an update via ticket and SMS which can be viewed here

Kind Regards

[#9]

@OllieC hi, i have this problem too but can't pm you.

please advise.

thanks.

[#10]

iv got it sorted now thanks.
cause iv complained iv been sent a £50 check.
not full amount but better than nothing.

[#11]

Hi @feesable,

I can see that one of my colleagues has already replied back to you on Twitter to address your query. Please keep all correspondence on one social media platform to avoid confusion.

[#12]

Hi @1uhappycostomer,

Let us know if there is anything else we can help with please.