No cashback email

[#1]

Hello, my phone-line was activated on the 20/9/19 and broadband on the 26/09/19 but I still haven't had any email for the cashback from the offer when I signed up. I've checked my emails and junk folders on both my main account, and my plusnet account.

Oh and just to add, I didn't sign up through any comparison site.

[#2]

Hi @xenplus, I have taken a look into this for you and provided a more detailed response on the account here (due to contain some account specific details).

[#3]

Thanks

[#4]

Just let us know if you need anything else @xenplus