No cashback email
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13-10-2017 1:00 PM
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Hi, just realised that i still have'nt received a cashback email.
Signed up over the phone on 30 August and went live on 5th September, can you advise why no cashback email please.
Thank You
Kath
Fixed! Go to the fix.
Re: No cashback email
15-10-2017 6:16 PM
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Apologies for the delayed response Kath
I have tracked your cashback and I can see on the on the 13-Sep-2017 at 00:16 we sent you the email to redeem it.
Can you check your inbox and spam folders for us?
Re: No cashback email
22-10-2017 2:05 PM
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Hi, Apologies for my delay in replying.
I have checked inbox, trash and deleted and I have no email regarding the cash back .
Regards
Kath
Re: No cashback email
23-10-2017 4:19 PM
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No problems Kath.
I've escalated this with our Marketing team. As soon as we hear back we'll let you know via this ticket: https://www.plus.net/wizard/?p=view_question&id=160486559 on your account.
23-10-2017 4:32 PM
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Re: No cashback email
24-10-2017 1:09 PM
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You have been wonderful at resolving this, BIG thanks, have a good day
Best Regards
Kath
Re: No cashback email
24-10-2017 1:12 PM
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Re: No cashback email
16-01-2018 10:27 PM
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Hi, I also have a similar issue regarding not having received a cashback email.
At the time of signing up Plusnet were offering £50 cashback and I signed up online on 3rd December 2017 and went live on 19th December, can you advise why I have no cashback email please.
Thank You
Re: No cashback email
17-01-2018 12:58 PM
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Welcome to the community forums @yh
I've checked the offer code on your account and it doesn't entitle you to cashback directly through us. It looks like your account was signed up through an affiliate. If you're not aware of this and started the signup at www.plus.net it's possible there may have been an affiliate cookie on the device you were using at the time which meant the sale attributed to them.
Do you have an account with affiliates such as TopCashBack or Quidco? -Anoush
Re: No cashback email
12-05-2018 4:15 PM
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I believe i signed up under a Plusnet cashback offer in January 2018 and havent received an email as yet? Thanks.
Re: No cashback email
14-05-2018 12:41 PM
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Hi @Mellican1973,
@Gandalf has had a look into this for you and has replied on the other thread here.
Re: No cashback email
17-08-2018 10:35 PM
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Hi signed up for plusnet on the 31st July and the phone service went live the next day - however haven't received any email from you checked spam etc with regard to cashback was expecting £50 any idea when I will receive it
Thanks
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