No cashback email received

[#1]

Hi there,

My broadband started on the 08/04/20 and I was expecting my email for £75 cashback. I have not seen this (but could have been deleted from my spam) is it possible to resend please?

kind regards

Moderators Note: Topic title adjusted after split.

[#2]

Moderators Note

This topic has been split from another thread to help both staff and customer.

[#3 · Accepted solution]

Hi @Gillybean81,

I'm sorry to hear that you've not got your cashback redemption email. As this is the case, we have redeemed your cashback from here and you should receive this within the next 30 days.

[#4]

That’s amazing, thanks for your help.

[#5]

Hi Emily,

I was wondering if you could help me again please. You submitted titled my £75 cash back for me last month and said it will usually take 30 days, how is the cash back paid? I haven’t received anything by email or post as of yet.

kind regards,

Ian

[#6]

Hi @Gillybean81

Thanks for getting back in touch. Sorry to hear that you did not receive this card. Looks like there are some delays with both Purecard to complete orders and then with deliveries. Based on records, fulfilment of this order was on 1st of June so card is on its way to you.

Currently there may be some delays with deliveries so if you won't receive it by end of next week, please contact Purecard.

"4. If I don't receive my Plusnet Reward Card who do I contact?

If you've claimed online and your card hasn't arrived within 30 days please contact the Plusnet Reward Card Service team:

Call 0800 587 1995† or email plusnet@purecard.com."

Please accept apologies for this inconvenience.