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No cashback email received

FIXED
Newbie
Posts: 3
Thanks: 1
Registered: ‎29-04-2020

No cashback email received

Hi there,

 

My broadband started on the 08/04/20 and I was expecting my email for £75 cashback. I have not seen this (but could have been deleted from my spam) is it possible to resend please?

 

kind regards

 

 

Moderators Note: Topic title adjusted after split.

5 REPLIES 5
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Moderator
Moderator
Posts: 24,073
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Registered: ‎11-01-2008

Re: No cashback email received


Moderators Note


This topic has been split from another thread to help both staff and customer.

Customer / Moderator
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If it fixed it click 'This fixed my problem'
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Plusnet Help Team
Plusnet Help Team
Posts: 1,895
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Fixes: 106
Registered: ‎26-03-2018

Re: No cashback email received

Fix

Hi @Gillybean81,

 

I'm sorry to hear that you've not got your cashback redemption email. As this is the case, we have redeemed your cashback from here and you should receive this within the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Newbie
Posts: 3
Thanks: 1
Registered: ‎29-04-2020

Re: No cashback email received

That’s amazing, thanks for your help.

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Newbie
Posts: 3
Thanks: 1
Registered: ‎29-04-2020

Re: No cashback email received

Hi Emily,

 

I was wondering if you could help me again please. You submitted titled my £75 cash back for me last month and said it will usually take 30 days, how is the cash back paid? I haven’t received anything by email or post as of yet.

 

kind regards,

Ian

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Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 95
Fixes: 24
Registered: ‎08-04-2020

Re: No cashback email received

Hi @Gillybean81

 

Thanks for getting back in touch. Sorry to hear that you did not receive this card. Looks like there are some delays with both Purecard to complete orders and then with deliveries. Based on records, fulfilment of this order was on 1st of June so card is on its way to you.

Currently there may be some delays with deliveries so if you won't receive it by end of next week, please contact Purecard.

"4. If I don't receive my Plusnet Reward Card who do I contact?

If you've claimed online and your card hasn't arrived within 30 days please contact the Plusnet Reward Card Service team:

Call 0800 587 1995† or email plusnet@purecard.com."

 

Please accept apologies for this inconvenience.

 Piotr
 Plusnet Help Team