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No cashback email received

FIXED
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Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

No cashback email received

Joined on 10/11/19 after ordering via uSwitch to get a cashback deal. The transfer of home phone and broadband completed 03/12/19. Havent yet received a cashback claim email either at point of ordering or at onboarding from my old provider. When am i supposed to receive that email?

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29 REPLIES 29
Highlighted
Newbie
Posts: 6
Registered: ‎05-12-2019

Re: No cashback email received

I'm in exactly the same boat, having not received the e-mail after switching from NowTV 14 days ago

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Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

Re: No cashback email received

Yes. Seems a common thing. It would be nice if uSwitch and/or PlusNet would detail exactly how the cashback process works on their web site. I have no information about it. Have also opened a case with uSwitch customer services. Will post the outcome back here.

Mark.

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: No cashback email received

 

HI @mrandrews

 

As per my response to @dlw83 - I've checked your account and your signup journey doesn't appear to have cashback allocated to it.

 

Could you please let us know your contact with USwitch goes? Cashback via an affiliate is usually provided directly from that affiliate without us sending you any form of communication.

 

Thanks

 

Dave

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Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

Re: No cashback email received

Fix

Update 10/12/2019

 

uSwitch advised me that Plusnet (or its rewards agent) should email me a claim email within 2 weeks of broadband activation. I waited and received that email at 00:03 exactly 7 days after activation of broadband. Judging by the timestamp, this was an automated message and came from no-reply@plusnetrewards.com. There was a "claim here" link in the email and a simple online form to complete. My casback claim is now being processed so i'm now satisfied for the time being whilst I wait up to 30 days for a cheque to arrive. Suggestion: it would still be hvery helpful for others if both uSwitch and Plusnet would publish the details of the claims procedures in an FAQ on the web sites.

 

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Newbie
Posts: 2
Registered: ‎29-01-2020

Re: No cashback email received

I too am in the same boat. Have definitely not received an email! (Please see picture attached)

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: No cashback email received

Hi @DaveH81, I am really sorry to hear this. I have provided some further information on claiming the cashback on your account here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
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Newbie
Posts: 2
Registered: ‎29-01-2020

Re: No cashback email received

Well Lauren, that appeared to work so thank you. Just waiting to see if my monies arrive now.

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Newbie
Posts: 3
Registered: ‎24-03-2020

Re: No cashback email received

Hello . My broadband was activated on 2nd march and I haven't received my cashback claim email. Can you please support.
Thanks Davide
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Plusnet Help Team
Plusnet Help Team
Posts: 204
Thanks: 13
Fixes: 11
Registered: ‎23-12-2019

Re: No cashback email received

Hi @davlupin

 

Having checked your account, it doesn't appear that you signed up with a Cashback offer.

 

Sorry for any confusion that has been caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team
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Newbie
Posts: 3
Registered: ‎24-03-2020

Re: No cashback email received

Hi thanks for your reply,

When I subscribed for the service I definitely recall the £75 cashback being part of the offer. Can you please share t&c s of the cashback detailing whch criteria I don't fulfill and why I'm not eligible? I signed up through the Plusnet website in early Feb 2020.

Thanks,
Davide
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Newbie
Posts: 2
Registered: ‎01-04-2020

Re: No cashback email received

This matches my situation almost exactly too - please could you advise me how I can receive my cashback?

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Newbie
Posts: 3
Registered: ‎01-04-2020

Re: No cashback email received

Same here. Joined over the phone and the guy stated i would receive an email on how to claim the cast back but email never arrived.

Is there still a way to get this PlusNet?

 

Cheers

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Newbie
Posts: 4
Registered: ‎01-04-2020

Re: No cashback email received

I've also never received this email now been waiting well over a month.

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Newbie
Posts: 4
Registered: ‎02-04-2020

Re: No cashback email received

Hello

I have also had the same issue with no cash back email received since joining in February

 

Please may a staff member contact me to sort this out?

 

Thanks

David