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No cashback email received

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mrandrews
Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

No cashback email received

Joined on 10/11/19 after ordering via uSwitch to get a cashback deal. The transfer of home phone and broadband completed 03/12/19. Havent yet received a cashback claim email either at point of ordering or at onboarding from my old provider. When am i supposed to receive that email?

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7 REPLIES 7
dlw83
Newbie
Posts: 6
Registered: ‎05-12-2019

Re: No cashback email received

I'm in exactly the same boat, having not received the e-mail after switching from NowTV 14 days ago

mrandrews
Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

Re: No cashback email received

Yes. Seems a common thing. It would be nice if uSwitch and/or PlusNet would detail exactly how the cashback process works on their web site. I have no information about it. Have also opened a case with uSwitch customer services. Will post the outcome back here.

Mark.

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: No cashback email received

 

HI @mrandrews

 

As per my response to @dlw83 - I've checked your account and your signup journey doesn't appear to have cashback allocated to it.

 

Could you please let us know your contact with USwitch goes? Cashback via an affiliate is usually provided directly from that affiliate without us sending you any form of communication.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
mrandrews
Newbie
Posts: 3
Fixes: 1
Registered: ‎05-12-2019

Re: No cashback email received

Fix

Update 10/12/2019

 

uSwitch advised me that Plusnet (or its rewards agent) should email me a claim email within 2 weeks of broadband activation. I waited and received that email at 00:03 exactly 7 days after activation of broadband. Judging by the timestamp, this was an automated message and came from no-reply@plusnetrewards.com. There was a "claim here" link in the email and a simple online form to complete. My casback claim is now being processed so i'm now satisfied for the time being whilst I wait up to 30 days for a cheque to arrive. Suggestion: it would still be hvery helpful for others if both uSwitch and Plusnet would publish the details of the claims procedures in an FAQ on the web sites.

 

DaveH81
Newbie
Posts: 2
Registered: a month ago

Re: No cashback email received

I too am in the same boat. Have definitely not received an email! (Please see picture attached)

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 1,169
Thanks: 198
Fixes: 40
Registered: ‎07-12-2017

Re: No cashback email received

Hi @DaveH81, I am really sorry to hear this. I have provided some further information on claiming the cashback on your account here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
DaveH81
Newbie
Posts: 2
Registered: a month ago

Re: No cashback email received

Well Lauren, that appeared to work so thank you. Just waiting to see if my monies arrive now.