No cash back yet
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No cash back yet
05-12-2015 11:02 AM
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Re: No cash back yet
21-01-2016 7:02 AM
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Re: No cash back yet
25-01-2016 1:14 PM
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As per my colleagues multiple replies in ticket reference 117164980 you will unfortunately not be receiving the £70 cash back as this is not valid any more. As per your cheque for £75 you should receive this any day now if you have not already received this.
Re: No cash back yet
09-03-2016 9:49 AM
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Re: No cash back yet
09-03-2016 11:15 AM
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I've checked your account and it looks like we sent you an email to redeem your cashback back on 11/01/16.
Looking at our records, you didn't open this email or complete the redemption form that is required before we'd send the cashback cheque out on the offer you signed up to.
I'll raise this with our marketing team to see if we can get the email resent for you.
Re: No cash back yet
10-03-2016 9:17 AM
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Re: No cash back yet
10-03-2016 9:18 AM
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Re: No cash back yet
10-03-2016 11:54 AM
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I've checked your account and can confirm that your cheque is expected by 25/03/16, apologies for the delay with the delivery.
@monika - I've left an update on the ticket on your account. Unfortunately as you did not redeem the cashback within 2 months of the email being sent to you, I am sorry to say the offer has been forfeited as per the T&C's.
Re: No cash back yet
10-03-2016 12:56 PM
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Quote Hi monika, welcome to the forums!
I've checked your account and it looks like we sent you an email to redeem your cashback back on 11/01/16.
Quote @monika - I've left an update on the ticket on your account. Unfortunately as you did not redeem the cashback within 2 months of the email being sent to you, I am sorry to say the offer has been forfeited as per the T&C's.
Today's only the 10th Harry! Surely that means there's 1 day left
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: No cash back yet
10-03-2016 1:18 PM
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Really sorry about that oversight monika. I've now responded to our marketing team pointing out that the claim is still within 2 months and I'll make sure that's resolved.
Re: No cash back yet
16-03-2016 7:06 PM
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Not too bothered when I get the cheque, but as it's well over 30 days now (and you are disqualified if it goes over 60 days) can someone be kind enough to confirm that there is evidence that I redeemed it properly?
I have time to send it again if there was a "glitch" when I completed the redemption.
My switch went smoothly and everything runs great.
Many thanks for any replies, kind regards.
Re: No cash back yet
17-03-2016 10:56 AM
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Re: No cash back yet
17-03-2016 12:50 PM
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Re: No cash back yet
17-03-2016 1:00 PM
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Re: No cash back yet
18-03-2016 12:22 PM
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Apologies for any confusion caused by being advised that a redemption email would be sent, I'll get feedback passed on to any advisors who have said this to you.
If you still haven't received the cheque by around the second week in May, please let us know and we'll get this chased up for you
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