No billing since February!
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01-11-2019 10:34 AM
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Hi.
Can someone advise me about my account not being billed since February?
I can't afford for PN to suddenly claw back so many months worth of payments.
I've just received a 'service' email, and it hasn't explained anything regarding assurance or compensation.
Please help!
Thank you.
Fixed! Go to the fix.
01-11-2019 10:44 AM
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@markmapstone Welcome to the forum.
Rejoice in you good luck! Plusnet have anounced that when/if they ever fix their billing system that those affected will only be back billed for the previous 3 months.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: No billing since February!
01-11-2019 2:30 PM
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Thanks for getting back to us @markmapstone
I'm sorry to see we've not billed you in so long.
As has been said, when we generate your bill this will only be for a maximum of 3 months leading up to the bill generating and 1 month moving forward depending on if the 'catch up' bill we generate co-incides with your usual billing date.
If you need any assistance with paying the bill we generate, feel free to let us know and we'll be happy to discuss a payment plan to split the cost across more than one month.
I hope this helps.
Re: No billing since February!
01-11-2019 5:52 PM
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I don't know whether the OP was motivated by the same e-mail, but I received an e-mail this morning sent yesterday advising me there'd been an error on my discount which has now been corrected and I should receive some credit.
I checked my bank statements and also found I had last been debited in January. Looking at my payments history, I think what has happened is that my Line Rental Saver payment has been treated as an advance payment for broadband!
While this would be exceptionally good value if I left it, I think it's only fair to point out the error. I'd soon complain if things were the other way round!
Re: No billing since February!
02-11-2019 9:09 AM
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Thanks for your post @kjpetrie
I can confirm that your line rental saver has been applied correctly and you were affected by the issues mentioned above where your account was in a suspended billing state.
Apologies for any inconvenience caused
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