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No billing for past year or so

Posts: 28
Thanks: 2
Registered: ‎31-07-2016

No billing for past year or so

I've just started getting billed again after the billing system broke (happened to a lot of people as far as I can tell). I was billed £58.30 at this start of this month and I have a new bill today for £19.49. Is it true that the £58.30 bill is because Plusnet is only charging for the past 3 months of billing (mentioned here) and now I'll be paying what I normally pay from now on? Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 23,619
Thanks: 8,436
Fixes: 1,379
Registered: ‎21-04-2017

Re: No billing for past year or so

Hi there,

I'm sorry to see we've not generated your bill in so long.

What you've said is correct, I've also added a reply onto a support ticket Here with more detail about your specific account.

Hope this helps.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team