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No billing for past year or so

Posts: 45
Thanks: 2
Registered: ‎31-07-2016

No billing for past year or so

I've just started getting billed again after the billing system broke (happened to a lot of people as far as I can tell). I was billed £58.30 at this start of this month and I have a new bill today for £19.49. Is it true that the £58.30 bill is because Plusnet is only charging for the past 3 months of billing (mentioned here) and now I'll be paying what I normally pay from now on? Thanks.

Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: No billing for past year or so

Hi there,

I'm sorry to see we've not generated your bill in so long.

What you've said is correct, I've also added a reply onto a support ticket Here with more detail about your specific account.

Hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi