No Reward Card Email
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No Reward Card Email
20-08-2020 7:21 AM
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My service went live on July 30 and I was under the impression that something would happen within 10 days but so gat I have not received an email.
The only mail that I have received since was to tell me my broadband speed.
If somebody can expedite then that would be great.
Thanks
Re: No Reward Card Email
20-08-2020 5:01 PM
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Hi, they will ask you first to check you spam folder. Good luck
Re: No Reward Card Email
21-08-2020 4:34 AM
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Thanks but this is something that I do every day as a matter of course ans nothing has shown up yet.
Re: No Reward Card Email
21-08-2020 12:56 PM
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Hi, If you look at the bottom of this page you'll see which staff are currently online. You could them send a private message to one of them to see if that moves things on for you.
Good luck.
Overscore
Re: No Reward Card Email
01-09-2020 2:22 AM
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Thanks.
I'm not getting through on the phone and haven't seen anybody online, so will mail the CEO, which I believe to be philip.jansen@bt.com?
Re: No Reward Card Email
01-09-2020 8:33 AM
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Hi @ozarks, I'm sorry to hear that you haven't received the emails we've been sending for you to claim your reward.
I've gone ahead and claimed this for you so that you don't miss out and I've raised this as a complaint on a support ticket on your account which you can view here by logging in.
I tried to call you this morning to discuss this but unfortunately I was unable to get through, I've detailed the timescales for receiving your cashback and what our next steps will be on the ticket linked above. I do apologise for the inconvenience.
Re: No Reward Card Email
01-09-2020 1:21 PM
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Will have to try emailing CEO philip.jansen@bt.com as you suggest before going to the Ombudsman if not sorted.
Not at all happy with Plusnet at the moment.
Re: No Reward Card Email
01-09-2020 2:57 PM
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Thanks for your time on the telephone @Frustrated58. I'm glad we were able to come to a resolution for you.
Re: No Reward Card Email
03-09-2020 3:36 PM
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Thank you for dealing with this.
I have not noted any calls coming in, so unable to deduce what has happened there.
I will check the ticket and respond as appropriate.
Many thanks.
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