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No Plusnet Reward for ComparetheMarket New Customer!

FIXED
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Newbie
Posts: 8
Registered: ‎27-07-2020

No Plusnet Reward for ComparetheMarket New Customer!

Hi,

I joined Plusnet on May 19th and used ComparetheMarket when i joined and was expecting a £75 reward card. Sometimes  these type of reward cards take 3 months so i hadn't thought of it but i read in the FAQs today that they are expected within 10 days...

 

Could you advise why i haven't recieved my reward card email.


Thanks,

Aaron

9 REPLIES 9
Highlighted
Newbie
Posts: 8
Registered: ‎27-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

So you are just going to ignore me Plusnet?

Highlighted
Hooked
Posts: 8
Fixes: 1
Registered: ‎21-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

There is a lot of complaints on here about this and very few people seem to get any helpful response. I have messaged staff directly and no reply, yet you still see staff reply to other peoples posts.

 I am reporting it to Ombudsman services as it seems to me the the cashback offer is to entice people to sign up with Plusnet only for them to screw you over!

When you sign up It says you have to wait 10 days for the reward card email, but after further investigation you have to wait 60 days for an email which never turns up and by then most have forgotten about the reward card and can no longer claim it!

 

You cant even speak to customer services on the phone or via Live Chat.

But you can still celebrate "Yorkshire Day" and grab new offers!

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,069
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: No Plusnet Reward for ComparetheMarket New Customer!

Thanks for contacting us about your cashback or reward card, please check our FAQs for help. If you don’t find what you need then get back in touch https://www.plus.net/home-broadband/faqs/cashback-and-vouchers/

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 8
Registered: ‎27-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

Been there, done that, it does not answer my query. I am overdue the email.

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Moderator
Moderator
Posts: 20,371
Thanks: 3,794
Fixes: 418
Registered: ‎06-04-2007

Re: No Plusnet Reward for ComparetheMarket New Customer!

Moderator's note(s):

Thread moved from My Order to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Highlighted
Newbie
Posts: 8
Registered: ‎27-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

So my post has been moved but nothing has happened?

Highlighted
Newbie
Posts: 8
Registered: ‎27-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

Hi, are you going to resolve my issue, I have still had no meaningful contact to resolve my issue. If you don’t resolve soon I will need to refer to the ombudsman for false advertising.
Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,069
Thanks: 959
Fixes: 391
Registered: ‎01-01-2012

Re: No Plusnet Reward for ComparetheMarket New Customer!

Fix

Thanks for getting back to us @Azzainthemist

I've updated your account with more information regarding this

 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Newbie
Posts: 8
Registered: ‎27-07-2020

Re: No Plusnet Reward for ComparetheMarket New Customer!

Thanks Matthew, once it arrives I’ll mark this as fixed.

Kind Regards

Aaron