No Help for NHS Employee from Plusnet

[#1]

Hi,

We have unlimited fibre extra and line rental from Plusnet and never use the land line.

My wife works for the NHS and has been asked to work from home, which she is happy to do. She dials NHS answer phone service to hear and action messages from patients using our landline. In two days she exceeded our £55 limit for calls and our phone was blocked. I have credited our account with £50 and phone was re-connected. 
Plusnet have an option for unlimited UK & mobile calls @ £9 / month. I have tried to change our contract, but the web page has rejected this "You cannot change your home phone product at this time"
Plusnet on line chat is not operating. I have tried to phone Plusnet, no reply. I have spend over two hours on hold with no reply, it is most frustrating 😞

It seems I have no option but to switch to another supplier?

Stay Safe

[#2]

I have responded to your other post.

Please be aware that posting the same on multiple boards is no help and can lead to confusion.

[#3 · Accepted solution]

Gee thanks for nothing.

I have re-posted this to Feedback, in the hope that Plusnet would take an interest in helping an NHS employee. Seems I was mistaken.