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No Fiber

Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: 26-02-2013

No Fiber

Well my standard Broadband ADSL was supposed to be upgraded to Fiber yesterday and due to some mess up. In longer have any Broadband connection seem like according to a raised ticket I have to wait until Sunday now still without Broadband. But you are quick enough to to bill me for fiber at a cost of £26 which I think is over priced when a new customer gets it for £23. Why should I have to pay for a service of which I'm not getting. Don't you think I should be compensated for your mess which you has caused.
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: No Fiber

Would you mind dropping me a PM with your username please, the account I've found using your forum details seems to be on a fibre connection and we haven't charged for fibre yet Huh

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Moderator
Moderator
Posts: 17,370
Thanks: 987
Fixes: 117
Registered: 11-01-2008

Re: No Fiber