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No February bill

dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

No February bill

Hello my February bill doesn’t appear to have been processed. I joined in January and my services went live on the 21st, my account shows my billing dates as 21st each month but no bill has been generated for February. Could a staff member have a look at this please. Thanks….

5 REPLIES 5
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: No February bill

My bill for February has arrived unfortunately it's not right, the monthly charges show £46.18 this is not the figure I agreed when I signed up in January. I queered this figure on 23/1/20 #198289475 the agent I spoke to suggested I get back in touch regarding the discrepancy when the February bill had been issued.

 

dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: No February bill

Update

I think phone support may have sorted this….thanks

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,209
Thanks: 1,064
Fixes: 407
Registered: ‎01-01-2012

Re: No February bill

Thanks for getting in touch @dave501 and apologies for the delayed response.

I've just updated the open ticket on your account regarding this.

Let me know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
dave501
Aspiring Pro
Posts: 153
Thanks: 224
Fixes: 6
Registered: ‎02-01-2020

Re: No February bill

@MatthewWheeler thanks for getting back to me, I've posted a reply to the ticket.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: No February bill

All updated on the ticket for you @dave501

 

Thanks.