No February bill

[#1]

Hello my February bill doesn’t appear to have been processed. I joined in January and my services went live on the 21st, my account shows my billing dates as 21st each month but no bill has been generated for February. Could a staff member have a look at this please. Thanks….

[#2]

My bill for February has arrived unfortunately it's not right, the monthly charges show £46.18 this is not the figure I agreed when I signed up in January. I queered this figure on 23/1/20 #198289475 the agent I spoke to suggested I get back in touch regarding the discrepancy when the February bill had been issued.

[#3]

Update

I think phone support may have sorted this….thanks

[#4]

Thanks for getting in touch @dave501 and apologies for the delayed response.

I've just updated the open ticket on your account regarding this.

Let me know if you have any further questions.

[#5]

@MatthewWheeler thanks for getting back to me, I've posted a reply to the ticket.

[#6]

All updated on the ticket for you @dave501

Thanks.