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No Estimated Line Speed?

theograham1612
Grafter
Posts: 215
Registered: 04-09-2013

No Estimated Line Speed?

Hello,
I'm wondering why I don't have a estimated line speed anymore?
This is the only information available:

Estimated line speed:
    There's no speed estimate currently held on your account.
Current line speed:
    64.4 Mb
Anyone know why?
9 REPLIES
joclark
Grafter
Posts: 140
Registered: 09-03-2015

Re: No Estimated Line Speed?

Good afternoon, where are you checking to obtain this information? If this is on our website, unfortunately we are experiencing technical difficulties with our line checker. Please try again later.
Thanks
Jo
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: No Estimated Line Speed?

https://portal.plus.net/my.html?action=data_transfer_speed
Same here but I'm happy with my speed at the mo so thought nothing about it  Smiley
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: No Estimated Line Speed?

Is this still happening? We were having problems with our TAGs checker which also affects the estimated line speed test, but I seem to be getting results now.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
theograham1612
Grafter
Posts: 215
Registered: 04-09-2013

Re: No Estimated Line Speed?

Hello,
It seems to be fine now although a bit outdated as it's stating 2Mb but I'm actually getting over 60Mb  Grin
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: No Estimated Line Speed?

Not for me  Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
catelliott
Grafter
Posts: 242
Registered: 05-02-2015

Re: No Estimated Line Speed?

Hi there PeterLoftus,
Are you still having this problem with the Member Center? Having checked your line, the estimated speed is about 20Mb/s download Smiley
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: No Estimated Line Speed?

@cat no still showing no speed estimate held on my account  Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: No Estimated Line Speed?

I think these eventually get removed from accounts after a few years, I can remember similar posts a few years ago. IIRC going a certain distance through the account change journey pulls in a new estimate and repopulates that section.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 2,568
Thanks: 176
Fixes: 2
Registered: 27-05-2011

Re: No Estimated Line Speed?

@chris iirc I've been on fibre about six months  Huh
To do is to be - Neitzsche
To be is to do - Kant
do be do be do - Sinatra