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No Email yet to claim cashback

FIXED
jonjo1952
Newbie
Posts: 2
Registered: ‎22-09-2019

No Email yet to claim cashback

I have recently joined plusnet and my service went live on 21st August, I have yet to receive an email to allow me to claim cashback that was on offer,
Is 4 weeks + the normal wait to receive email.
3 REPLIES 3
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: No Email yet to claim cashback

Hi @jonjo1952 

 

You should have received an initial claim info email roughly 10 days after going live. 

 

This will have gone to the email address you provided upon account set up and can, on occasion, be caught by your filter and end up in spam/junk folders. 

 

Please can you check these and get back to us? 

 

Thanks, 

MoR 

 

jonjo1952
Newbie
Posts: 2
Registered: ‎22-09-2019

Re: No Email yet to claim cashback

Hi MoR

thank you for you reply,

I have rechecked my emails and junk/spam folders and no emails were found regarding topic

 

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: No Email yet to claim cashback

Fix

\Hi @jonjo1952,

 

Thanks for getting in touch.

 

I appreciate you've gone through your email rigorously. I've sent you a response here.

 

Let us know if you need anything further.

 

Thanks - LF