No Cashback email received!
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No Cashback email received!
19-10-2019 4:29 PM
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I signed up for my broadband deal on the Plusnet website on the 9th september. As apart of this deal a £75 cashback was included.
Now, 5 weeks after I signed up I have yet to receive an email for me to claim the cashback. And whenever I try to talk to someone on the online chat it says there is no one available.
Could someone please send me the email ?
Hope someone can help!
Thanks
Re: No Cashback email received!
19-10-2019 4:34 PM
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Moderators Note
This topic has been moved from General Chat to My Account / Billing
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: No Cashback email received!
19-10-2019 10:53 PM
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Likewise. I too signed up and received my debit card, but, no activation code.
i phoned the telephone number, which said a new code would be sent to my e-mail address - I have asked four times now, and still no response.
afterwards, I spoke to customer services, who said, they are unable to help, because the cards are dealt with by third parties.
I am fast coming to the idea, it’s a con, but, I am pleased, in a way, I am not the only one.
As a new customer, I am not impressed, and as for the award winning Customer Services Team - well?
Re: No Cashback email received!
20-10-2019 8:01 PM
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Thanks for your post @Louisewheeler95.
We're sorry to hear that you've not received the email.
We are aware of this issue and are actually able to redeem the offer on your behalf - you'd then receive your offer within 30 days. We do need your permission to do so however and so have sent you a ticket (accessible here) which we'll need a response to.
Please let us know here once you've sent your response and we'll get onto it ASAP for you.
Re: No Cashback email received!
21-10-2019 7:52 PM
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Thank you for replying so quickly. I have now responded to the ticket giving my permission.
Hope this can be sorted quickly
Thanks
Re: No Cashback email received!
22-10-2019 9:27 AM
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No problem @Louisewheeler95 thanks for responding to the ticket. I've redeemed the offer on your behalf. This should be with you in the next 30 days.
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