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No Cashback email received

FIXED
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Newbie
Posts: 2
Fixes: 1
Registered: ‎22-09-2019

No Cashback email received

I did not receive the email in order to claim the £75 cashback which was part of my sign up deal. It is in neither my inbox, my plusnet inbox or my spam box. Fibre went live on 6/9/19. 

 

Why do you offer such deals and make it as difficult as possible for customers to get what they are owed???

 

Unable to live chat and phone wait time of 20 minutes in order to chase it up. 

 

Lousy! Not off to a good start with Plusnet. Tempted to pull the plug due to Plusnet reneging on their offer. 

2 REPLIES 2
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Newbie
Posts: 2
Fixes: 1
Registered: ‎22-09-2019

Re: No Cashback email received

Fix

Disregard previous message. Finally got through on chat and agent said they were going to help me. 

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Plusnet Help Team
Plusnet Help Team
Posts: 17,520
Thanks: 5,448
Fixes: 921
Registered: ‎21-04-2017

Re: No Cashback email received

Thanks for getting in touch @emmo1210 I can see your cashback email was sent on 10-Sep-2019 at 00:02 however I understand that the live chat adviser you've contacted has redeemed this on your behalf.

You should receive a cheque within the next 30 days. Let us know if there's anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team