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No Cashback Received

GoodBadandUgly
Just browsing
Posts: 1
Registered: ‎03-06-2020

No Cashback Received

Hello,

After signing up back in January, I received an email to claim my Cashback reward on 25 Feb, which I did and received a claim confirmation on 26 Feb. However I've received no Cashback reward.

Can you help at all?

2 REPLIES 2
Tibzor
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 25
Registered: ‎08-04-2020

Re: No Cashback Received

Hi @GoodBadandUgly

 

Welcome to forum.

 

I can see that as stated by you - reward was claimed. Cheque was sent to you back in March.

Sorry to hear that you have not received this cheque - I will pass this to relevant department and ask them to issue new cheque. You will receive confirmation email about it within few working days.

 

Please accept apologies for this inconvenience.

dvorak
Moderator
Moderator
Posts: 28,509
Thanks: 6,300
Fixes: 1,459
Registered: ‎11-01-2008

Re: No Cashback Received


Moderators Note


This topic has been moved from Fibre to My Account / BIlling

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