No Cashback Received

[#1]

Hello,

After signing up back in January, I received an email to claim my Cashback reward on 25 Feb, which I did and received a claim confirmation on 26 Feb. However I've received no Cashback reward.

Can you help at all?

[#2]

Hi @GoodBadandUgly

Welcome to forum.

I can see that as stated by you - reward was claimed. Cheque was sent to you back in March.

Sorry to hear that you have not received this cheque - I will pass this to relevant department and ask them to issue new cheque. You will receive confirmation email about it within few working days.

Please accept apologies for this inconvenience.

[#3]

Moderators Note

This topic has been moved from Fibre to My Account / BIlling