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No Cashback Received

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Newbie
Posts: 1
Registered: ‎03-06-2020

No Cashback Received

Hello,

After signing up back in January, I received an email to claim my Cashback reward on 25 Feb, which I did and received a claim confirmation on 26 Feb. However I've received no Cashback reward.

Can you help at all?

2 REPLIES 2
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Plusnet Help Team
Plusnet Help Team
Posts: 191
Thanks: 38
Fixes: 15
Registered: ‎08-04-2020

Re: No Cashback Received

Hi @GoodBadandUgly

 

Welcome to forum.

 

I can see that as stated by you - reward was claimed. Cheque was sent to you back in March.

Sorry to hear that you have not received this cheque - I will pass this to relevant department and ask them to issue new cheque. You will receive confirmation email about it within few working days.

 

Please accept apologies for this inconvenience.

 Piotr
 Plusnet Help Team
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Moderator
Moderator
Posts: 23,635
Thanks: 4,106
Fixes: 1,055
Registered: ‎11-01-2008

Re: No Cashback Received


Moderators Note


This topic has been moved from Fibre to My Account / BIlling

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