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I signed up to PlusNet Broadband on November 30th last year.
While the Black Friday deals we in effect - These included a cashback incentive for joining.
After joining up and just prior to getting connected I contacted yourselves on around the 14th December (regarding a separate issue)
The person I spoke with confirmed that there was a note(?) on the account confirming the cashback offer associated with my account
They also explained that email would be sent within about 10 days of the connection.
I've not yet received a cashback email.
Do you know when I should expect to receive one?
Thank you for getting in touch with us.
I have reviewed your account and updated you on your cashback offer here