No Cashback Email

[#1]

Hi there,

I signed up for Plusnet Broadband with the offer of £75 cashback which was one of the main reasons for choosing over other companies.

The broadband and service has been up and running perfect since the 24th October but have had no email regarding the cashback yet?

Does anyone know if I have to do something first or should it still arrive? Been more than 10 days.

Many Thanks

[#2]

Hi @gordy52

You should receive an email within 30 days of your services going live. Please make sure to check your spam / junk folder as sometimes these can get flagged as marketing emails. Please let us know if you haven't had anything by the 24th of this month.

[#3]

Many thanks for your reply. Fingers crossed the email arrives soon.

thanks

[#4]

Just let us know if you don't receive any correspondence @gordy52 and we can chase this for you.

Thanks

[#5]

Hi there, just an update on the situation. I still havent recieved any email regarding the cashback,

thanks.

[#6]

Hi @gordy52, I am sorry that you haven't yet received it.

I have chased this up with the relevant team and will get back to you once I have an update.

[#7]

Many thanks for your help, hope you hear something back soon

gordy52

[#8]

Hello @gordy52

We do appreciate your continued patience. My colleague @LaurenB is looking into your query and will provide you with an update once she has further information regarding your cashback.

Should you require any further assistance, please do get back in touch with us.

Many thanks.

[#9]

Hi @gordy52, I am sorry for the delay in getting back to you.

I have had a response back and provided further information here for you.

[#10]

Many thanks LaurenB for your time and help. I recieved your message and hopefully it will arrive soon

thank you again, much appreciated.