No Cash Back, Question 133169328

[#1]

Please reply to Question 133169328

Plusnet seems to be avoiding paying the cashback offer, I will contact trading standards if this is not sorted out.

[#2]

Welcome to the community forums @rachelldodson

Sorry to see you've not had a response on that ticket. I've passed feedback on to the manager and advisor that were dealing with that for you.

I've looked in to the cashback query and unfortunately it doesn't appear that you signed up on a cashback offer. Further to this, I have also listened to the sales call and cashback was not offered or discussed at any point during signup.

As such, I'm sorry to advise that no cashback payment is due back on your account. Apologies for any disappointment.

[#3]

The cashback was part of the offer at the time of ordering, I asked for the offer that was online from your site with free internet, however I am not 100% sure I mentioned the cashback as I was making sure it was free internet, so are you saying because I did not mention the cashback just the offer online and did not state every individual product that came with this offer you have decided to not honor the offer, can you forward the audio file to me so I can make a decision on what to do next.

[#4]

Still waiting for the audio file of the conversation. I know I asked for the offer that was online and the only one that I could choose was with the cashback.

[#5]

@rachelldodson wrote:

can you forward the audio file to me so I can make a decision on what to do next.

This unfortunately isn't something we would be able to do via the forums. You can raise a subject access request to obtain a copy of the recording, however this must be requested in writing (or via a ticket on the account) and also requires a £10 fee to be paid for the request to be approved and processed.

[#6]

Thanks for the reply, I have opened a ticket about my claim.

Wow £10 for the audio, I think I would prefer £25 online small claims court fee.

I'll keep you posted on the outcome.

[#7]

Here are the details for obtaining any audio recordings as stated in the Privacy Policy:

https://www.plus.net/help/legal/privacy-policy/#trigger-8