17-10-2019 7:44 PM - edited 17-10-2019 7:46 PM
My service started 11/09/19 on fibre extra but due to the length and quality of my line I downgraded to ordinary fibre on 07/10/19. I was due a bill on 11/10/19 but this did not happen so I phoned yesterday and was told that a bill should have been generated but wasn't.
I was advised to wait until the next bill date to see if a bill was generated then and I am ok with that but I don't want it to run on and on. The new contract was emailed to me the same day that I changed it (07/10/19) but has become a question for some reason 194851828. The person I spoke to yesterday said my contract dates remain unchanged 11/09/19 - 10/03/21.
Can a member of staff shed some light on this please.
First it was an issue with my account ....
and then became a system updating problem (maybe)
Thanks in advance.
Edit: Also there is as you can see no start and end date ?
Fixed! Go to the fix.
Thanks for getting in touch.
Apologies for any confusion about your invoicing, I appreciate it is causing you concern.
I've looked into this for you and have responded here.
With regards to the term 'question' this is a ticket that has been raised for you whenever you contact us or we contact you and a further response is required.
If you have any further queries, please let us know.
Thanks - LF
Re: No Bill
@LordFoul Thanks for the reply. We will see what happens about the bill but at least you have now given me a new contract start and finish date which is more in line with what I was expecting, thanks.