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No Bill

FIXED
frosty8
Rising Star
Posts: 59
Thanks: 11
Fixes: 1
Registered: ‎11-09-2019

No Bill

My service started 11/09/19 on fibre extra but due to the length and quality of my line I downgraded to ordinary fibre on 07/10/19. I was due a bill on 11/10/19 but this did not happen so I phoned yesterday and was told that a bill should have been generated but wasn't.

I was advised to wait until the next bill date to see if a bill was  generated then and I am ok with that but I don't want it to run on and on. The new contract was emailed to me the same day that I changed it (07/10/19) but has become a question for some reason 194851828. The person I spoke to yesterday said my contract dates remain unchanged 11/09/19 - 10/03/21.

Can a member of staff shed some light on this please.

 

First it was an issue with my account ....

An error has occurred.GIF

and then became a system updating problem (maybe)

System updating.GIF

Thanks in advance.

Edit: Also there is as you can see no start and end date ?

5 REPLIES 5
LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: No Bill

Fix

Hi @frosty8,

 

Thanks for getting in touch.

 

Apologies for any confusion about your invoicing, I appreciate it is causing you concern.

 

I've looked into this for you and have responded here.

 

With regards to the term 'question' this is a ticket that has been raised for you whenever you contact us or we contact you and a further response is required.

 

If you have any further queries, please let us know.

 

Thanks - LF

frosty8
Rising Star
Posts: 59
Thanks: 11
Fixes: 1
Registered: ‎11-09-2019

Re: No Bill

@LordFoul  Thanks for the reply. We will see what happens about the bill but at least you have now given me a new contract start and finish date which is more in line with what I was expecting, thanks.

LordFoul
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: No Bill

No worries @frosty8, happy to help.

 

Let us know if you need anything further.

 

Thanks - LF

frosty8
Rising Star
Posts: 59
Thanks: 11
Fixes: 1
Registered: ‎11-09-2019

Re: No Bill

@LordFoul  Hi, the first payment got taken today as promised.

                                  Thanks again.

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: No Bill

Thanks for letting us know, @frosty8.

 

Please let us know if you need any further assistance with your account.