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No Access To Bills

KittyB
Newbie
Posts: 2
Thanks: 1
Registered: ‎03-03-2019

No Access To Bills

I have been trying to view my bills on line for many months now, I do get an email to tell me it's ready BUT, there is never anything there. All I can see is a blank white page.

I have tried different links/routes to my billing page but nothing works.

I contacted Plusnet to highlight the problem months and months ago, yet it's not sorted.

I am at the end of my patience and am likely to walk.

Has anybody else experienced the same issue?Huh

   Angry

 

Moderator's note by Adie (Dvorak) removed all caps titles as per Forum rules

5 REPLIES 5
Satss
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: NO ACCESS TO BILLS

Hi Kitty, I'm really sorry to hear that you have been affected by this issue. I have responded via a support ticket on your account here

 

Please get back to me if you have any questions

smiffy1
Pro
Posts: 244
Thanks: 91
Fixes: 1
Registered: ‎23-09-2018

Re: NO ACCESS TO BILLS

KittyB
Newbie
Posts: 2
Thanks: 1
Registered: ‎03-03-2019

Re: NO ACCESS TO BILLS

And?

I did see a few postings, mostly old ones or the recent ones saying it was because of the new systems being set up and will be sorted; by now...which was a few days ago!

Either all of us can't get at them or non of us, what's going on? 38 pages of the same issue is ridiculous. Maybe we should band together and at least demand paper bills until they sort it.

Mads
Plusnet Help Team
Plusnet Help Team
Posts: 1,869
Thanks: 204
Fixes: 79
Registered: ‎06-08-2018

Re: NO ACCESS TO BILLS

Hi @KittyB,

I am sorry you feel this way and I apologise for the inconvenience caused.

Our incident management team are working on this issue, once a fix is developed and tested we will update all affected accounts until such a time I would refer you to the interim solution @Satss left on your ticket here

 

Please let us know if there is anything else we can help with.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: NO ACCESS TO BILLS


@Mads wrote:

Hi @KittyB,

I am sorry you feel this way and I apologise for the inconvenience caused.

Our incident management team are working on this issue, once a fix is developed and tested we will update all affected accounts until such a time I would refer you to the interim solution @Satss left on your ticket here

 

Please let us know if there is anything else we can help with.


 

Will y ou say openly on here (as you have done to me on a ticket) that a fix for this is not insight and you have no idea when a fix will be available, so that you are open and honest with your longsuffering customers.

Whatever happens always remember "We will do you
.........................proud" say Pnet.