No Access To Bills

[#1]

I have been trying to view my bills on line for many months now, I do get an email to tell me it's ready BUT, there is never anything there. All I can see is a blank white page.

I have tried different links/routes to my billing page but nothing works.

I contacted Plusnet to highlight the problem months and months ago, yet it's not sorted.

I am at the end of my patience and am likely to walk.

Has anybody else experienced the same issue?

  

Moderator's note by Adie (Dvorak) removed all caps titles as per Forum rules

[#2]

Hi Kitty, I'm really sorry to hear that you have been affected by this issue. I have responded via a support ticket on your account here

Please get back to me if you have any questions

[#3]

@KittyB  there is only 38 pages of the same here https://community.plus.net/t5/My-Account-Billing/Cannot-view-bill-in-new-billing-system/td-p/1566790

[#4]

And?

I did see a few postings, mostly old ones or the recent ones saying it was because of the new systems being set up and will be sorted; by now...which was a few days ago!

Either all of us can't get at them or non of us, what's going on? 38 pages of the same issue is ridiculous. Maybe we should band together and at least demand paper bills until they sort it.

[#5]

Hi @KittyB,

I am sorry you feel this way and I apologise for the inconvenience caused.

Our incident management team are working on this issue, once a fix is developed and tested we will update all affected accounts until such a time I would refer you to the interim solution @Satss left on your ticket here. 

Please let us know if there is anything else we can help with.

[#6]

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@Mads wrote:

Hi @KittyB,

I am sorry you feel this way and I apologise for the inconvenience caused.

Our incident management team are working on this issue, once a fix is developed and tested we will update all affected accounts until such a time I would refer you to the interim solution @Satss left on your ticket here. 

Please let us know if there is anything else we can help with.

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Will y ou say openly on here (as you have done to me on a ticket) that a fix for this is not insight and you have no idea when a fix will be available, so that you are open and honest with your longsuffering customers.