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No £75 cashback received - money saving expert

jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

No £75 cashback received - money saving expert

Hi,
I signed up via money saving expert on a deal that advertised £75 cashback. The broadband and phone line went live on 16th august but I still haven’t received this. Can anyone help? Thanks
8 REPLIES 8
Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Exactly the same for me. I signed up on 29.7.21 through money saving expert and have heard nothing about the £75 cashback.

I have phoned customer services this morning and Zahra has raised the issue and said I should get a response by e mail within 5 days. 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,153
Fixes: 1,473
Registered: ‎21-04-2017

Re: No £75 cashback received - money saving expert

Hi @jessicazoe and @Arthur999

I'm sorry to see you've not heard about cashback yet after signing up with us.

I've looked into this for you and from what I can see on MoneySavingExpert's site Here, the cashback offered was if you placed an order with us for a fibre package but you've signed up on standard broadband.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

6027799B-1051-4C53-B449-03D638E26958.pngDF14BA3A-ECEE-4F21-A0A9-301A5C79BCC1.png

Arthur999
Newbie
Posts: 3
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Please see the details of the Cashback MasterCard offer in the images I have uploaded from moneysavingexpert website.

 

Please try and resolve this issues as I am already wasting time on this and thinking about terminating my contract with you.

 

Kind regards

 

Arthur

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,163
Thanks: 9,153
Fixes: 1,473
Registered: ‎21-04-2017

Re: No £75 cashback received - money saving expert

Thanks for the additional information @Arthur999

I've picked this back up and I've created a support ticket you can view and respond to by going Here.

I hope this helps. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jessicazoe
Newbie
Posts: 4
Registered: ‎09-09-2021

Re: No £75 cashback received - money saving expert

Hi, see the screenshots above from Arthur, exactly the same issue for me I signed up via this. Please could you help?
Thanks
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,564
Thanks: 507
Fixes: 129
Registered: ‎07-12-2017

Re: No £75 cashback received - money saving expert

Hiya @jessicazoe, I am sorry for the issues with the offer you selected.

 

I have created a ticket here for you: https://www.plus.net/wizard/?p=view_question&id=218121562 where you can also reply to me.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Ef
Hooked
Posts: 6
Thanks: 1
Registered: ‎21-11-2021

Re: No £75 cashback received - money saving expert

I too am having exact same issue, but keep getting fobbed off 

 

Screenshot_20211121-173904_Samsung Internet.jpg