No £75 cashback email
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- Re: No £75 cashback email
11-02-2020 12:46 PM
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I've been live now for two weeks but not received email for cashback. Junk folders checked too. Thanks
Fixed! Go to the fix.
Re: No £75 cashback email
11-02-2020 10:21 PM
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Please could someone from plusnet look into it for me ?
12-02-2020 5:25 PM
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Hi @Mark123, thanks for getting in touch and I'm sorry to hear you're yet to receive your redemption email for your cashback reward. I've looked into this for you and although I can't confirm some account specifics via this support channel, I have updated a ticket on your account which can be seen here with how to redeem your cashback reward.
I hope this helps and if there's anything we can help you with moving forwards then please don't hesitate getting back in touch.
Re: No £75 cashback email
12-02-2020 6:55 PM
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Thank you
Re: No £75 cashback email
14-02-2020 12:13 PM
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You're very welcome @Mark123 and if there's anyhting we can help you with moving forwards then pelase don't hesitate getting back in touch.
Re: No £75 cashback email
14-02-2020 7:45 PM
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Hi Plusnet Help Team, please could you check my account as I have not received the email yet.
Thanks.
Re: No £75 cashback email
18-02-2020 9:07 AM
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Re: No £75 cashback email
16-03-2020 7:44 PM
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I signed up in April 2019 and I got no email for my £40 cashback,
I'm on 4GB data a month and am disappointed with the service because I called twice again, in May 2019
and still nothing, was even thinking of upgrading since I was told Plusnet had good customer service.
However, I was just told that Plusnet do not deal with cashback,
it is dealt with through some 3rd party company, so that was of no help whatsoever. I won't be returning again, if this does not get resolved. How am I supposed to receive a cashback with no email?
Re: No £75 cashback email
21-03-2020 9:05 AM
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Thanks for getting in touch @Customer9 and apologies for the delayed response.
So I can look into this further for you can you drop me a PM with the below
- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?
Re: No £75 cashback email
27-03-2020 10:17 AM
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Re: No £75 cashback email
29-03-2020 5:59 PM
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Thanks, I've pm'd you now.
Re: No £75 cashback email
03-04-2020 12:51 PM
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Any update on the cahsback I have not received yet?
Details pm'd to you already.
Re: No £75 cashback email
06-04-2020 10:35 PM
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Re: No £75 cashback email
25-05-2020 6:51 PM
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i commenced with plusnet 12 month contract on 10th April 2020. I contacted customer services to ask when I would receive the agreed £75 cashback. I was informed I would be contacted by email with the offer verification in 30days from joining Plusnet. It is now the 25th may 2020 and i have still not received the promised email or the £75 Cash back. I have paid for the contract in advance.and would like some verification as to when I will receive the cashback card. I thank you for your attention in this matter and will look forward to hearing back from you.
Re: No £75 cashback email
26-05-2020 2:42 PM
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