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No £75 cashback email

FIXED
Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

No £75 cashback email

I've been live now for two weeks but not received email for cashback. Junk folders checked too. Thanks

16 REPLIES 16
Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No £75 cashback email

Please could someone from plusnet look into it for me ?

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 132
Fixes: 38
Registered: ‎24-04-2017

Re: No £75 cashback email

Fix

Hi @Mark123, thanks for getting in touch and I'm sorry to hear you're yet to receive your redemption email for your cashback reward. I've looked into this for you and although I can't confirm some account specifics via this support channel, I have updated a ticket on your account which can be seen here with how to redeem your cashback reward.
I hope this helps and if there's anything we can help you with moving forwards then please don't hesitate getting back in touch.

 Ben Devine
 Plusnet Help Team
Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No £75 cashback email

Thank you

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 787
Thanks: 132
Fixes: 38
Registered: ‎24-04-2017

Re: No £75 cashback email

You're very welcome @Mark123 and if there's anyhting we can help you with moving forwards then pelase don't hesitate getting back in touch.

 Ben Devine
 Plusnet Help Team
Highlighted
Newbie
Posts: 1
Registered: ‎14-02-2020

Re: No £75 cashback email

Hi Plusnet Help Team, please could you check my account as I have not received the email yet.

 

Thanks.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: No £75 cashback email

@TomasL,

 

I've created this ticket on your account to enable you to claim the reward. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Highlighted
Dabbler
Posts: 11
Registered: ‎16-03-2020

Re: No £75 cashback email

I signed up in April 2019 and I got no email for my £40 cashback,

I'm on 4GB data a month and am disappointed with the service because I called twice again, in May 2019

and still nothing, was even thinking of upgrading since I was told Plusnet had good customer service.

 

However, I was just told that Plusnet do not deal with cashback,

it is dealt with through some 3rd party company, so that was of no help whatsoever. I won't be returning again, if this does not get resolved. How am I supposed to receive a cashback with no email? 

 

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 8,017
Thanks: 950
Fixes: 388
Registered: ‎01-01-2012

Re: No £75 cashback email

Thanks for getting in touch @Customer9 and apologies for the delayed response.

So I can look into this further for you can you drop me a PM with the below

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Highlighted
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-03-2020

Re: No £75 cashback email

Hi there,
 
I have been with you since 27/02/2020 where when I signed up there was a £75 cashback to receive. I have not has any e-mail / post nor contacting regarding this £75. When will I receive it? I have been check my inbox & spam box daily but to no avail. Please help.
 
Thanks in advance.
Highlighted
Dabbler
Posts: 11
Registered: ‎16-03-2020

Re: No £75 cashback email

Thanks, I've pm'd you now.

Highlighted
Dabbler
Posts: 11
Registered: ‎16-03-2020

Re: No £75 cashback email

Any update on the cahsback I have not received yet?

Details pm'd to you already.

 

Highlighted
Dabbler
Posts: 11
Registered: ‎16-03-2020

Re: No £75 cashback email

Not Fixed
Highlighted
Newbie
Posts: 1
Registered: ‎25-05-2020

Re: No £75 cashback email

i commenced with plusnet 12 month contract on 10th April 2020. I contacted customer services to ask when I would receive the agreed £75 cashback. I was informed I would be contacted by email with the offer verification in 30days from joining Plusnet. It is now the 25th may 2020 and i have still not received the promised email or the £75 Cash back. I have paid for the contract in advance.and would like some verification as to when I will receive the cashback card. I thank you for your attention in this matter and will look forward to hearing back from you.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,341
Thanks: 236
Fixes: 55
Registered: ‎07-12-2017

Re: No £75 cashback email

Hi @Kieran3, I have provided further assistance on claiming your reward here.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team