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No £75 cashback email

FIXED
Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

No £75 cashback email

I've been live now for two weeks but not received email for cashback. Junk folders checked too. Thanks

10 REPLIES 10
Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No £75 cashback email

Please could someone from plusnet look into it for me ?

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Plusnet Help Team
Plusnet Help Team
Posts: 669
Thanks: 119
Fixes: 36
Registered: ‎24-04-2017

Re: No £75 cashback email

Fix

Hi @Mark123, thanks for getting in touch and I'm sorry to hear you're yet to receive your redemption email for your cashback reward. I've looked into this for you and although I can't confirm some account specifics via this support channel, I have updated a ticket on your account which can be seen here with how to redeem your cashback reward.
I hope this helps and if there's anything we can help you with moving forwards then please don't hesitate getting back in touch.

 Ben Devine
 Plusnet Help Team
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No £75 cashback email

Thank you

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 669
Thanks: 119
Fixes: 36
Registered: ‎24-04-2017

Re: No £75 cashback email

You're very welcome @Mark123 and if there's anyhting we can help you with moving forwards then pelase don't hesitate getting back in touch.

 Ben Devine
 Plusnet Help Team
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Newbie
Posts: 1
Registered: ‎14-02-2020

Re: No £75 cashback email

Hi Plusnet Help Team, please could you check my account as I have not received the email yet.

 

Thanks.

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Plusnet Help Team
Plusnet Help Team
Posts: 1,149
Thanks: 265
Fixes: 75
Registered: ‎06-08-2018

Re: No £75 cashback email

@TomasL,

 

I've created this ticket on your account to enable you to claim the reward. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
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Newbie
Posts: 2
Registered: 2 weeks ago

Re: No £75 cashback email

I signed up in April 2019 and I got no email for my £40 cashback,

I'm on 4GB data a month and am disappointed with the service because I called twice again, in May 2019

and still nothing, was even thinking of upgrading since I was told Plusnet had good customer service.

 

However, I was just told that Plusnet do not deal with cashback,

it is dealt with through some 3rd party company, so that was of no help whatsoever. I won't be returning again, if this does not get resolved. How am I supposed to receive a cashback with no email? 

 

 

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Plusnet Help Team
Plusnet Help Team
Posts: 7,724
Thanks: 852
Fixes: 352
Registered: ‎01-01-2012

Re: No £75 cashback email

Thanks for getting in touch @Customer9 and apologies for the delayed response.

So I can look into this further for you can you drop me a PM with the below

  • Your mobile number or account number
  • Your full address and postcode
  • Your full name and if you're the account holder?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Newbie
Posts: 2
Thanks: 1
Registered: Friday

Re: No £75 cashback email

Hi there,
 
I have been with you since 27/02/2020 where when I signed up there was a £75 cashback to receive. I have not has any e-mail / post nor contacting regarding this £75. When will I receive it? I have been check my inbox & spam box daily but to no avail. Please help.
 
Thanks in advance.
Highlighted
Newbie
Posts: 2
Registered: 2 weeks ago

Re: No £75 cashback email

Thanks, I've pm'd you now.