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No £75 cahback email

FIXED
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Newbie
Posts: 1
Registered: ‎09-10-2019

No £75 cahback email

Hi
I signed up to plusnet on the 9th September and my service went live on the 23rd of September. I was told i would receive an email within 10 days with instructions on how to claim the cashback. It is now three weeks and as yet i have not heard anything or had an email.
I would be grateful if you could chase this up for me.

Thank You

19 REPLIES 19
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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: No £75 cahback email

Fix

Thanks for your post @roll.

 

We're sorry to hear of this.

 

We are aware that some customers are not receiving the emails due to an issue our side. Due to this, I've just redeemed the reward for you and it will be with your within the next 30 days via royal mail.

 

Please let us know if you need any further assistance in the meantime.

Highlighted
Newbie
Posts: 1
Registered: ‎15-10-2019

Re: No £75 cahback email

Hi

I also haven't received an email relating to my reward. I have checked junk mail folders etc.

My service went live on 16th September 2019

Could you get this sorted out please.

Your help would be greatly appreciated.

 

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 1,172
Thanks: 135
Fixes: 53
Registered: ‎26-03-2018

Re: No £75 cahback email

Hi @SJR,

I'm sorry to hear that you've not received the email. I've manually claimed the reward on your behalf and it should be with you in the next 30 days.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Newbie
Posts: 1
Registered: ‎16-10-2019

Re: No £75 cahback email

Hello,
I also haven't received an email relating to my £75 cashback.

I have checked junk mail folders etc. my service went live on the 3rd October 2019

Your help would be greatly appreciated.

Highlighted
Newbie
Posts: 4
Thanks: 2
Registered: ‎16-10-2019

Re: No £75 cahback email

Same situation here: Signed up via MSE on 8/9/19, service commenced 23/9/19 but no email as yet to let me claim my cashback. Seems that there are a lot of people who signed up early September complaining of the same issue.

Stupidly I forgot to mention this during PN's new customer follow-up call of the 14th.

Can this be looked into please?

 

 

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,149
Fixes: 76
Registered: ‎06-08-2018

Re: No £75 cahback email

@artoljo,

 

It looks like you've contacted us over the phone earlier today and we've claimed it on your behalf. 

 

@antirom,

 

I've claimed this for you just now and it takes up to 30 days to be received in the post to the address on the account. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
Highlighted
Newbie
Posts: 4
Thanks: 2
Registered: ‎16-10-2019

Re: No £75 cahback email

@JOLO Many thanks for sorting this.

Highlighted
Newbie
Posts: 4
Thanks: 2
Registered: ‎16-10-2019

Re: No £75 cahback email

@JOLO Cheque arrived today. Once again many thanks.

Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 799
Fixes: 46
Registered: ‎23-01-2018

Re: No £75 cahback email

Anytime, @antirom

 

Please let us know if there is anything else we may assist you with as we are more than happy to help.

 

Kind Regards

 

Ollie 

Highlighted
Newbie
Posts: 2
Registered: ‎04-02-2020

Re: No £75 cahback email

Hi, I have not recieved my £75 cashback email. Not sure why, but can anyone please help me sort this out. I can't phone customer services as my landline does not work and I have no mobile at the moment.

Thank you for your help in advance

Sean

Highlighted
Hooked
Posts: 5
Thanks: 1
Registered: ‎10-02-2020

Re: No £75 cahback email

Hi, I too have not received an email for £75 cadhback, i have checked junk folders.

 

thanks

 

mark 

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Plusnet Help Team
Plusnet Help Team
Posts: 739
Thanks: 127
Fixes: 38
Registered: ‎24-04-2017

Re: No £75 cahback email

Hi @seanie1968 and welcome to the Community Forums.

I'm sorry to hear you're still yet to receive your cashback reward. The process is that within 10 days of the service going live there is a cashback redemption email sent that has a 60 day redeem window before it expires. Once the redemption email is filled out and returned then the cashback reward is sent out and received usually within the following 30 days. Can I ask then, around the time your services went active, was there a redemption email sent to you? It can sometimes end up in junk/spam so I'd recommend checking there also.

 Ben Devine
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 739
Thanks: 127
Fixes: 38
Registered: ‎24-04-2017

Re: No £75 cahback email

Hi @Mark123, I'm sorry to hear you're chasing up your cashback reward also. I've replied to your other thread regarding this.

 Ben Devine
 Plusnet Help Team
Highlighted
Newbie
Posts: 2
Registered: ‎04-02-2020

Re: No £75 cahback email

Hi Ben,

Thank you for getting back to me!

To be honest I didn't know of the 10 day timescale, just that I was to receive a email telling me how to claim.

I didn't think to check, my junk/spam, I have just checked, but nothing. 

I have just discovered that  my Junk mail deletes every 10 days.

Regards Sean