No £75 cahback email

[#1]

Hi
I signed up to plusnet on the 9th September and my service went live on the 23rd of September. I was told i would receive an email within 10 days with instructions on how to claim the cashback. It is now three weeks and as yet i have not heard anything or had an email.
I would be grateful if you could chase this up for me.

Thank You

[#2 · Accepted solution]

Thanks for your post @roll.

We're sorry to hear of this.

We are aware that some customers are not receiving the emails due to an issue our side. Due to this, I've just redeemed the reward for you and it will be with your within the next 30 days via royal mail.

Please let us know if you need any further assistance in the meantime.

[#3]

Hi

I also haven't received an email relating to my reward. I have checked junk mail folders etc.

My service went live on 16th September 2019

Could you get this sorted out please.

Your help would be greatly appreciated.

[#4]

Hi @SJR,

I'm sorry to hear that you've not received the email. I've manually claimed the reward on your behalf and it should be with you in the next 30 days.

[#5]

Hello,
I also haven't received an email relating to my £75 cashback.

I have checked junk mail folders etc. my service went live on the 3rd October 2019

Your help would be greatly appreciated.

[#6]

Same situation here: Signed up via MSE on 8/9/19, service commenced 23/9/19 but no email as yet to let me claim my cashback. Seems that there are a lot of people who signed up early September complaining of the same issue.

Stupidly I forgot to mention this during PN's new customer follow-up call of the 14th.

Can this be looked into please?

[#7]

@artoljo,

It looks like you've contacted us over the phone earlier today and we've claimed it on your behalf. 

@antirom,

I've claimed this for you just now and it takes up to 30 days to be received in the post to the address on the account. 

[#8]

@JOLO Many thanks for sorting this.

[#9]

@JOLO Cheque arrived today. Once again many thanks.

[#10]

Anytime, @antirom

Please let us know if there is anything else we may assist you with as we are more than happy to help.

Kind Regards

Ollie 

[#11]

Hi, I have not recieved my £75 cashback email. Not sure why, but can anyone please help me sort this out. I can't phone customer services as my landline does not work and I have no mobile at the moment.

Thank you for your help in advance

Sean

[#12]

Hi, I too have not received an email for £75 cadhback, i have checked junk folders.

thanks

mark 

[#13]

Hi @seanie1968 and welcome to the Community Forums.

I'm sorry to hear you're still yet to receive your cashback reward. The process is that within 10 days of the service going live there is a cashback redemption email sent that has a 60 day redeem window before it expires. Once the redemption email is filled out and returned then the cashback reward is sent out and received usually within the following 30 days. Can I ask then, around the time your services went active, was there a redemption email sent to you? It can sometimes end up in junk/spam so I'd recommend checking there also.

[#14]

Hi @Mark123, I'm sorry to hear you're chasing up your cashback reward also. I've replied to your other thread regarding this.

[#15]

Hi Ben,

Thank you for getting back to me!

To be honest I didn't know of the 10 day timescale, just that I was to receive a email telling me how to claim.

I didn't think to check, my junk/spam, I have just checked, but nothing. 

I have just discovered that  my Junk mail deletes every 10 days.

Regards Sean