cancel
Showing results for 
Search instead for 
Did you mean: 

Nightmare Billing Problem

FIXED
selwynm
Newbie
Posts: 3
Registered: ‎12-05-2021

Nightmare Billing Problem

Recently changed jobs and got a new email address and mobile number. Thought I'd switched everything over but forgot the broadband. Plusnet had an issue with a direct debit and couldnt contact me. normally you'd get a letter in the post but no they decide to pass over the account to a debt collection and cut my internet....and I have got absolutely nowhere with trying to get the outstanding amount paid up!!!!??? Rubbish service. 

5 REPLIES 5
selwynm
Newbie
Posts: 3
Registered: ‎12-05-2021

Re: Nightmare Billing Problem

Does anyone know who they use for the debt collection as they're not forthcoming with the info?

dvorak
Moderator
Moderator
Posts: 29,651
Thanks: 6,668
Fixes: 1,485
Registered: ‎11-01-2008

Re: Nightmare Billing Problem


Moderators Note


This topic has been moved from Chat to My Account/ Billing

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Nightmare Billing Problem

Thanks for your post @selwynm 

I'm sorry to see what's happened. We're generally a paperless company so we'd email and text you with anything important to the contact details we're advised of and hold for you on your account with us. 

Not 100% sure on which collections agency we use but let me check with a colleague from our debt management team when they're in the office. I'm not in on the 17th or 18th so I'll get back to you on the 19th at the latest. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
selwynm
Newbie
Posts: 3
Registered: ‎12-05-2021

Re: Nightmare Billing Problem

Thank you @Gandalf 

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,598
Thanks: 10,341
Fixes: 1,603
Registered: ‎21-04-2017

Re: Nightmare Billing Problem

Fix

No problem @selwynm We use Arvato Financial Solutions as our debt collections agency. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet