Nightmare Billing Problem
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- Re: Nightmare Billing Problem
15-05-2021 1:41 PM
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Recently changed jobs and got a new email address and mobile number. Thought I'd switched everything over but forgot the broadband. Plusnet had an issue with a direct debit and couldnt contact me. normally you'd get a letter in the post but no they decide to pass over the account to a debt collection and cut my internet....and I have got absolutely nowhere with trying to get the outstanding amount paid up!!!!??? Rubbish service.
Fixed! Go to the fix.
Re: Nightmare Billing Problem
15-05-2021 1:48 PM
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Does anyone know who they use for the debt collection as they're not forthcoming with the info?
Re: Nightmare Billing Problem
15-05-2021 2:56 PM
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Moderators Note
This topic has been moved from Chat to My Account/ Billing
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Re: Nightmare Billing Problem
15-05-2021 5:01 PM
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Thanks for your post @selwynm
I'm sorry to see what's happened. We're generally a paperless company so we'd email and text you with anything important to the contact details we're advised of and hold for you on your account with us.
Not 100% sure on which collections agency we use but let me check with a colleague from our debt management team when they're in the office. I'm not in on the 17th or 18th so I'll get back to you on the 19th at the latest.
Re: Nightmare Billing Problem
17-05-2021 11:34 AM
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Thank you @Gandalf
19-05-2021 10:31 AM
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No problem @selwynm We use Arvato Financial Solutions as our debt collections agency.
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