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New router

straw__speci
Newbie
Posts: 2
Registered: ‎12-11-2023

New router

I recently renewed my broadband contract for another 18 months. At the time I declined the new router but would like to change my mind and request a new one please. I am happy to pay the postage cost.

5 REPLIES 5
Mav
Moderator
Moderator
Posts: 22,599
Thanks: 4,807
Fixes: 517
Registered: ‎06-04-2007

Re: New router

Moderator's note(s):

Thread moved from My Router to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Mav
Moderator
Moderator
Posts: 22,599
Thanks: 4,807
Fixes: 517
Registered: ‎06-04-2007

Re: New router

@straw__speci 

It may be more expedient to call Customer Options Team on 0800 013 2632 selecting option 1 then option 2 (If you are thinking of leaving) to discuss a new router.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

straw__speci
Newbie
Posts: 2
Registered: ‎12-11-2023

Re: New router

Hi, I am not thinking of leaving. I am happy to stay I just changed my mind about getting a new router. Regards.

Mav
Moderator
Moderator
Posts: 22,599
Thanks: 4,807
Fixes: 517
Registered: ‎06-04-2007

Re: New router

That's the option for the quickest response times and you can then explain your query.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 9,041
Thanks: 1,604
Fixes: 491
Registered: ‎01-01-2012

Re: New router

Hi @straw__speci 

I've created a ticket on your account regarding this which you can respond to here

Let us know once you've responded and we'll get that ordered for you 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team