New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
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New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 8:21 AM
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What's new:
- The principle account holder only must agree to the service visit, their appointed authorised account user cannot.
- if a visit is rearranged less than 48 hours in advance, there's a £50 fee, (which you only get told about after the visit has been booked!) presumably taken by direct debit.
When were these terms introduced, when were we emailed about this change and where in Plusnet 'announcements' or terms and conditions is this important change mentioned?
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 9:38 AM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 9:44 AM
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With respect to the booking of a fault this is, or should be, via the ticket system so an authorised account holder - or anyone with login permissions - can do it
Quote 32 Where we arrange for an engineer to visit your Premises for activation of the Service, or for resolution of a fault, you will be responsible for any costs incurred owing to any of the following:
1 an engineer attends an incorrect address as provided by you;
2 the site for installation does not meet the minimum requirements as agreed during the product registration;
3 an engineer arrives to carry out the installation at the address provided by you, but you no longer want the installation completed;
4 entry is refused to the Premises, or access cannot be gained, at the appointed time, as agreed between you and us;
5 you report a fault, an engineer attends your Premises, and discovers the fault is not the result of the Service;
6 your reported problem, following your request for an engineering visit, cannot be confirmed; and
7 when you cancel a request for an engineering visit later than 48 hours before the scheduled visit.
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 10:57 AM
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Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 11:03 AM
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http://www.plus.net/info2/legal/price_guide.html Table 1.6
The cancellation less than 48 hours before may not give enough time for the visit to be stopped so comes under the Missed Appointment rule
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
25-05-2015 6:07 PM
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Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
26-05-2015 9:46 AM
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The Legal statement is 48 hours hence 2 days
Your post says Working hours hence 6 days
Do weekends count as working days
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
26-05-2015 10:41 AM
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Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
27-05-2015 9:32 AM
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Quote from: Oldjim ...With respect to the booking of a fault this is, or should be, via the ticket system so an authorised account holder - or anyone with login permissions - can do it
I was most categorically told on the phone that additional authorised account holders such as myself CANNOT make or agree to the appointment.
I even then pointed out that this was exactly what I'd done on previous occasions since I am authorised by the acct holder.
Next time I will ask to be emailed a link to the Ts & Cs page that confirms what the service desk assistant is saying to me on this point.
Very frustrating when you are told opposite things by different folks.
Re: New restrictive Openreach visit booking rule and £50 rearrangement fee - when did this start?
29-05-2015 12:17 PM
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- Re: New restrictive Openreach visit booking rule a...