cancel
Showing results for 
Search instead for 
Did you mean: 

New referral discount not received

Highlighted
Aspiring Hero
Posts: 2,928
Thanks: 1,148
Fixes: 5
Registered: ‎17-05-2013

Re: New referral discount not received

Quote from: I
Now over a month ( for my open ticket) and even longer when this thread was started  for problem (75835), PN is this not high on the list of problems to be fixed ?

I added a comment to my own open ticket a day or two ago to prevent it auto-closing after 14 days.  I didn't require an answer as such, but here's the reply I got;
Quote
Thanks for getting back in touch. When the problem has been resolved, you credits will be back dated. This will not be done by ourselves, this will be done automatically by our Development Team.
Please be aware that the problem may take quite some time to resolve, however we are aware of the problem and we will arrange for any relevant refund or credit.
If or when this ticket closes, the information will be stored on your account, therefore both you and ourselves can review the information.
Please do not reply if you do not have a further question, as we are unable to further advise since the problem is already raised.
Feel free to close this ticket.

So it looks like it may not be fixed anytime soon  Sad
Highlighted
Superuser
Superuser
Posts: 1,947
Thanks: 580
Fixes: 7
Registered: ‎05-11-2008

Re: New referral discount not received

PN is this actively been worked on , or on a list of problems waiting to be  looked at ?, do you know what is causing the problem ?
Regards
Mike
Mike
Highlighted
Aspiring Hero
Posts: 2,928
Thanks: 1,148
Fixes: 5
Registered: ‎17-05-2013

Re: New referral discount not received

The cynic in me would say that it's yet another way of clawing back some cash to pay for all the half-price etc. offers being made to attract new customers.
Or even that someone has forgotten to take referrals into the overall picture when pricing the above.
Highlighted
Rising Star
Posts: 401
Thanks: 1
Fixes: 1
Registered: ‎31-07-2007

Re: New referral discount not received

I bet it would be resolved a lot quicker if the payments from our referrals were not being received their end. The email you would never receive might read: "Due to a known glitch we are unable to take payment from you for your broadband usage, this may take sometime to resolve but we will take the payments from you in due course, in the meantime please continue to enjoy the Internet and we will hit you wlth a large bill at the end..... "  Roll_eyes
Sorry if I'm being a bit sarcastic today but to be honest I'm fed up with everyone taking the p. This week alone I've had BT and Eon telling me I have to pay more and more and yet I can't even claw back 50p a month that I am owed.
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: New referral discount not received

Unfortunately as you're aware this isn't fixed yet, please rest assured that any monies owed to you will be paid.
Highlighted
Rising Star
Posts: 401
Thanks: 1
Fixes: 1
Registered: ‎31-07-2007

Re: New referral discount not received

Another couple of months have passed us by, is there any progress yet Chris?
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: New referral discount not received

You can see the progress on the other thread about this issue in the Feedback forum here: http://community.plus.net/forum/index.php/topic,119500.64.html
It's being updated by Scott, the QA engineer testing the fix for this, so that's the best place to get updates. I believe it's due to go out in our next rollout of system improvements.
Highlighted
Newbie
Posts: 10
Registered: ‎07-12-2007

Re: New referral discount not received

It would be nice to have an update on this issue as to me it seems to have been put to back of the queue for solving problems, am not very impressed with customer service at the moment Undecided Undecided Undecided Undecided Undecided as to if I change my broadband supplier
Highlighted
Superuser
Superuser
Posts: 1,947
Thanks: 580
Fixes: 7
Registered: ‎05-11-2008

Re: New referral discount not received

Hi viper, welcome to the forums,
Updates for this are been given in the following thread
http://community.plus.net/forum/index.php/topic,119500.0.html
With the latest update given by Scott today
http://community.plus.net/forum/index.php/topic,119500.msg1054431.html#msg1054431
Hopefully the fix will be rolled out next month.
Kind Regards
Mike

Mike
Highlighted
Newbie
Posts: 10
Registered: ‎07-12-2007

Re: New referral discount not received

Mike, thank you for reply and your welcome to forum, as you can tell by the number of posts I have made I am new to the game.
Regards, D.
Highlighted
Newbie
Posts: 4
Registered: ‎08-03-2013

Re: New referral discount not received

I am very fed up with PlusNet's referrals system. For 3 months mine have been incorrect (in PlusNet's favour) and each month when I log a problem I get a message saying it's being looked into and will be fixed. The latest reply I've got says
"I am sorry for all the inconvenience caused by this. As we have previously stated this matter is currently being dealt with by the relevant department. Please rest assured that behind the scenes our development team are working extremely hard to get this fixed.
Once we have found the cause and can fix this issue, you will be reimbursed all the missing referral credits. I am sorry that this is taking so long to resolve but I am afraid for the time being there is nothing we can do."

But when? 3 months is a long time to fix a problems like this and I see this thread was starting July. If the system was underbilling its customers erroneously I'm sure it would be fixed a lot quicker than this.
Time to stop recommending PlusNet.
Highlighted
Community Gaffer
Community Gaffer
Posts: 5,414
Thanks: 746
Fixes: 8
Registered: ‎04-04-2007

Re: New referral discount not received

I'm asking that we lock this thread in favour of http://community.plus.net/forum/index.php/topic,119500.0.html so we keep all the referrals issues in the same place.
Kelly Dorset
Broadband Service Manager
Highlighted
Moderator
Moderator
Posts: 29,058
Thanks: 2,803
Fixes: 415
Registered: ‎14-04-2007

Re: New referral discount not received

Locked as per Kelly's post.

Customer and Forum Moderator. Windows 10 Firefox 74.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.