New referral discount not received
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Re: New referral discount not received
04-10-2013 3:55 PM
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Quote from: I Now over a month ( for my open ticket) and even longer when this thread was started for problem (75835), PN is this not high on the list of problems to be fixed ?
I added a comment to my own open ticket a day or two ago to prevent it auto-closing after 14 days. I didn't require an answer as such, but here's the reply I got;
Quote Thanks for getting back in touch. When the problem has been resolved, you credits will be back dated. This will not be done by ourselves, this will be done automatically by our Development Team.
Please be aware that the problem may take quite some time to resolve, however we are aware of the problem and we will arrange for any relevant refund or credit.
If or when this ticket closes, the information will be stored on your account, therefore both you and ourselves can review the information.
Please do not reply if you do not have a further question, as we are unable to further advise since the problem is already raised.
Feel free to close this ticket.
So it looks like it may not be fixed anytime soon
Re: New referral discount not received
04-10-2013 3:57 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
04-10-2013 4:15 PM
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Or even that someone has forgotten to take referrals into the overall picture when pricing the above.
Re: New referral discount not received
04-10-2013 5:35 PM
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Sorry if I'm being a bit sarcastic today but to be honest I'm fed up with everyone taking the p. This week alone I've had BT and Eon telling me I have to pay more and more and yet I can't even claw back 50p a month that I am owed.
Re: New referral discount not received
08-10-2013 1:20 PM
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Re: New referral discount not received
12-12-2013 11:17 PM
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Re: New referral discount not received
13-12-2013 10:22 AM
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It's being updated by Scott, the QA engineer testing the fix for this, so that's the best place to get updates. I believe it's due to go out in our next rollout of system improvements.
Re: New referral discount not received
23-12-2013 9:40 PM
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Re: New referral discount not received
23-12-2013 10:36 PM
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Updates for this are been given in the following thread
http://community.plus.net/forum/index.php/topic,119500.0.html
With the latest update given by Scott today
http://community.plus.net/forum/index.php/topic,119500.msg1054431.html#msg1054431
Hopefully the fix will be rolled out next month.
Kind Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
24-12-2013 10:02 AM
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Regards, D.
Re: New referral discount not received
24-12-2013 10:39 AM
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"I am sorry for all the inconvenience caused by this. As we have previously stated this matter is currently being dealt with by the relevant department. Please rest assured that behind the scenes our development team are working extremely hard to get this fixed.
Once we have found the cause and can fix this issue, you will be reimbursed all the missing referral credits. I am sorry that this is taking so long to resolve but I am afraid for the time being there is nothing we can do."
But when? 3 months is a long time to fix a problems like this and I see this thread was starting July. If the system was underbilling its customers erroneously I'm sure it would be fixed a lot quicker than this.
Time to stop recommending PlusNet.
Re: New referral discount not received
24-12-2013 10:48 AM
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Ex-Broadband Service Manager
Re: New referral discount not received
24-12-2013 10:51 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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