New referral discount not received
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Re: New referral discount not received
08-08-2013 2:30 PM
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Quote from: joestoner which of the two good suggestion from me are you passing on
Ah... it was going to be the one about the amount being shown against the next bill notifier. Unfortunately though that's not going to be possible, as the invoice is created by the billing script run on the night before your billing date, so until then we don't know how much the invoice will be for.
Quote from: joestoner & when do I get paid?
Unsure, you're best off following the ticket on that one.
Quote from: joestoner The typo is that there's no difference in the descriptors; you can't see it 'cause you're too close to it!
But if both descriptions make sense then I don't see how there can be a typo?
Re: New referral discount not received
09-08-2013 1:39 PM
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Quote from: _Adam_Walker_ @rja66
@MisterW
Sorry if this disappoints but I'll need to postpone looking deeper into this again until Monday at the latest. Don't worry I have good reason and I'm not procrastinating for the sake of it
Hi Adam,
Any further update regarding my original query?
Re: New referral discount not received
09-08-2013 2:00 PM
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Have you seen Matts subsequent comments in my original thread http://community.plus.net/forum/index.php/topic,116756.0.html
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
09-08-2013 2:09 PM
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I would of thought that you should get the referral after the initial set up fee (and first months payment) was taken but if you have to wait another month now I guess thats what has to be. I don't remember that with my previous referral but that was a while back now.
Thanks again.
Re: New referral discount not received
09-08-2013 2:32 PM
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Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
30-08-2013 9:09 AM
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Hi Guys,
A second month has now passed and still I see no referral discount applied to my account for my sisters unlimited connection.
It was mentioned on another thread posted by MisterW (my question was never actually responded to directly on this thread after the initial reply) that the system should generate credit after a full month has gone through (something I don't recall on a previous referral) and checking today I note my sisters account ***322 was activated 26/06/13, first billing date was 12/08/13 and the second 12/09/13. Based on the response to MisterW should I not see one referral for this account now as the first full payment would of been paid on the 12/08/13?
It looks like a glitch in the system, in fact Adam actually refers to 'a known problem' in MisterW 's thread. I personally think as my sister signed up in June and paid for July in advance I should get my discount for that month also, after all you had the income for that month that I referred did you not? I'll leave that up to you to decide what is morally correct here and not what 'the system' does or doesn't allow however....
I thought I'd raise this issue again here as I'd already started this thread but if you preferred I raised a ticket in order to resolve please let me know.
Thanks guys.
Re: New referral discount not received
30-08-2013 7:46 PM
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I personally think plusnet should have a better support system for people that contribute so effectively to the success of plusnet. In my opinion, even with the rather poor support I have received with various referral problems – when it comes to sorting out regular broadband problems for customers - plusnet are streets ahead of other low cost providers - it’s an easy product to sell.
Re: New referral discount not received
30-08-2013 8:10 PM
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That's interesting, that's exactly the situation I have with my latest referral. I was told that it will correct itself on the referral first invoice date but now from what you say I have my doubts.
Quote I have about 20 referrals on ether Value or Unlimited that are showing a value of 0 and are not generating credit.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
01-09-2013 10:37 PM
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I had to leave for a year just to get a new account - my old account stopped logging referrals, even though I was filling in most of the orders myself. My new account logs them all perfectly, but I lost a lot of referrals because of that glitch.
dick:quote
Re: New referral discount not received
02-09-2013 8:27 AM
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In my case it was Matt from the DCT and they're usually pretty knowledgeable about these sort of things. His comment in my origibnal thread http://community.plus.net/forum/index.php/topic,116756.0.html was
Quote I don’t think they have told all the support staff that there is a problem with the system
Quote It's more the knowledge of the billing team to be fair, they're who I asked - and I did question the value which should apparently update as soon as an actual payment (or token transfer, however it's best phrased) has been created.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
02-09-2013 9:33 AM
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Quote from: Dx7 I had to leave for a year just to get a new account - my old account stopped logging referrals, even though I was filling in most of the orders myself. My new account logs them all perfectly, but I lost a lot of referrals because of that glitch.
That's crazy, having to leave and come back just to get what is owed to you. I dont think I would have accepted losing any referrals, after all you were not at fault.
I'm not feeling too confident this is going to be resolved anytime soon now which is a pain but as its plain for all to see that we are entitled to it contractually and can prove we have not received payments then I'm sure we will eventually get what is owed.
Re: New referral discount not received
02-09-2013 10:18 AM
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There's no movement on the problem yet I'm afraid though I'll chase it up later today to see if we can get an update. Sorry about the delay on this, we will make sure tokens are backdated once it's all fixed.
EDIT: Problem ref. is 75835, sorry I didn't add that before.
Re: New referral discount not received
30-09-2013 9:19 AM
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Perhaps I should cancel my direct debit and set up a standing order for the reduced amount?
Re: New referral discount not received
30-09-2013 11:00 AM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: New referral discount not received
04-10-2013 3:47 PM
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Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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